Legal

Privacy Policy

Last updated: 10 June 2026

This Privacy Policy explains how Fateel ("FateelQ", "we", "us", or "our") collects, uses, and protects information when you visit this website or contact us through our quote request form. We are a small, Doha-based custom 3D printing studio, and we aim to keep our data practices as simple and transparent as possible.

1. Information We Collect

We only collect information that you choose to give us. This includes:

  • Contact form submissions: when you use the "Request a Quote" form, we collect your name, email address, project description, project type, and any reference file you choose to upload.
  • Communications: if you contact us via Instagram, WhatsApp, or email, we receive whatever information you share with us in those messages.
  • Analytics & cookies: if enabled, we may use basic, privacy-friendly analytics to understand which pages are visited and how the site performs. See the Cookie Policy section below for details.

2. How We Use Your Information

We use the information collected to:

  • Respond to your quote requests and inquiries;
  • Provide pricing, production updates, and delivery information for your order;
  • Improve our website and the products/services we offer;
  • Maintain the security and proper functioning of our website.

We do not sell, rent, or trade your personal information to third parties.

3. How We Store Your Information

Quote form submissions are processed by our third-party form provider, Formspree, and delivered to our email inbox. We retain correspondence only for as long as needed to fulfill your order or respond to your inquiry, after which it may be deleted.

4. Third-Party Services

This website relies on the following third-party services:

  • Google Fonts (fonts.googleapis.com / fonts.gstatic.com) — used to load the "Poppins" and "Inter" web fonts used throughout this site.
  • Formspree (formspree.io) — used to process and deliver submissions from our "Request a Quote" form.

These services may process limited technical data (such as your IP address and browser information) as part of delivering their service. Please refer to their respective privacy policies for more information.

5. Cookie Policy

This website uses a minimal cookie banner to ask for your consent before using any non-essential cookies or analytics. Your choice is stored locally in your browser using localStorage under the key cookieConsent, so the banner does not appear again once you've made a choice.

  • Essential storage: the cookieConsent value itself is required for the site to remember your preference and is not used for tracking.
  • Optional analytics cookies: if you click "Accept All", we may load privacy-respecting analytics to understand site usage. If you click "Manage / Decline", no optional cookies or analytics are loaded.

You can change your mind at any time by clearing your browser's local storage for this site, which will cause the cookie banner to appear again on your next visit.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you;
  • Correct any inaccurate or incomplete information;
  • Request deletion of your personal information from our records;
  • Withdraw consent for any optional cookies or analytics at any time.

To exercise any of these rights, please contact us using the details below — we will respond as soon as possible.

7. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

For any privacy-related questions or requests, please contact us at:
[email protected] (replace with real privacy contact email)

← Back to home